All apartments are supplied with a telephone line already connected and a telephone number already allocated together with telephone points in the lounge and bedrooms.

Who provides our telephone service?

Our telephone service is provided by Avatel (the same company who provide the ADSL service) based in Fuengirola.

Empty Property:

If your apartment is going to be unoccupied for more than a month and no more than six months, Avatel can arrange a discount on charges for monthly line rental and monthly maintenance. You need to advise them of the dates you would like to exercise this facility.

Where can I contact Avatel?

Telephone : 951 001 755 or 1790
Website : www.avatel.es

ADSL (Internet)

All apartments have an internet outlet in the wall. It is placed next to one of the phone outlets. The internet is provided as a community service and is paid as part of the community fee.
By connecting the PC to the outlet with a standard net-cable (a phone cable does not work here), you should be ready. It should not be necessary with any special setup at the PC.

Security:

Each apartment is protected by a firewall and each property is isolated from every other property.
VPN (Virtual Private Network) connections should work fine through the Firewall.
In special cases, you may want to allow access from the internet directly to your own PC. In that case, you can ask our Internet Service Provider to open up a specific port in the Firewall for you.

The Internet Service Provider:

Internet is provided by Avatel.

Intercom

The Intercom system can be used between the block entrance and the apartment (Block Intercom), or between the main entrance gate and the apartment (Gate Intercom).

Block intercom:

Each block has a panel each side of the entrance gates displaying the number of each apartment. To contact an apartment simply press the apartment number. This activates the video door opener inside the apartment. The video panel will allow the owner to see who requires access. To open the block gate press the key button on the video door opener.
Please be sure that you know the person you are allowing to enter. Do not allow strangers to enter the block. If you are unsure, call the security guard.

Gate Intercom:

There is an intercom at the main gate which can be used by visitors if the security guard is not at the gate.
To contact an apartment from the Gate Intercom:

Enter the apartment number

The message ‘llamando vivienda’ will confirm the apartment is being contacted
You can open the gate from your apartment by pressing the key button on the video door opener